Privacy Policy

Overview

Diamond Home Chicago ("we", "our", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide directly when booking a cleaning or contacting us — including name, address, phone number, email, service preferences, and payment details processed by our booking provider.

How we use your information

We use your information to schedule and deliver cleaning services, communicate about appointments, process payments, and improve our services.

SMS and mobile phone information

When customers provide a mobile phone number and opt in through our booking form, Diamond Home Chicago may send customer care text messages related to estimates, booking confirmations, appointment reminders, scheduling updates, rescheduling notices, arrival notifications, and service-related communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.

We do not share, sell, rent, or provide mobile phone numbers, SMS opt-in data, or messaging consent to third parties or affiliates for marketing or promotional purposes.

Mobile information may only be shared with service providers when necessary to deliver the requested messaging services, and those providers are required to protect the information and use it only for that purpose.

Third-party services

We use trusted providers (such as our booking platform and payment processors) strictly to deliver our services. They are bound to protect your information.

Your choices

You may request access, correction, or deletion of your personal information by contacting us at (773) 906-7963 or contact@diamondhomechicago.com.

Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date.